FOR CLIENTS WHO SELF-OPERATE
Elevating Senior Living Dining with Operational Excellence
At Innovative Hospitality Solutions (IHS), we understand that many senior living communities choose to self-operate their dining and hospitality programs to maintain control, support community culture, and elevate resident satisfaction. While this model offers flexibility and alignment, even the most successful in-house teams benefit from external guidance.
IHS partners with senior living leaders to deliver expert consulting and support that strengthens operational efficiency, enhances the dining experience, and promotes financial sustainability—without the need for a third-party contract management firm.
SENIOR LIVING COMMUNITIES THAT SELF-OPERATE
How We Support Self-Operated Senior Living Dining Programs
Since 2006, IHS has supported self-operated senior living dining teams with clearly defined consulting engagements that drive excellence in service, cost control, and resident satisfaction. Our services include:
Operational Assessment
We evaluate your program’s current state—reviewing resident satisfaction, staffing, workflows, and financial performance—then identify opportunities to strengthen alignment with your dining vision.
Strategic Planning
We collaborate with your leadership to develop a clear, practical roadmap that balances hospitality goals, financial realities, and long-term sustainability.
Financial Assessments
Our consultants conduct a deep dive into key cost drivers—analyzing food spend, labor utilization, waste, and retail revenue to identify cost-saving opportunities.
Culinary Assessments & Menu Design
We enhance your menu offerings through chef-driven, seasonal selections that support wellness, personalization, and culinary excellence.
Procurement & Supply Chain Assessment & Optimization
We streamline sourcing and vendor relationships to help your community secure quality ingredients at the best possible value.
Regulatory Readiness Assessment
Using our CrossCheck℠ Quality Assurance platform, we assess compliance with local and national standards, identify gaps, and provide corrective action plans with follow-up evaluation.
Workforce Engagement
IHS coaches culinary and hospitality teams, helping your staff elevate service quality, improve efficiency, and build a culture of excellence.
Resident Engagement & Feedback
We gather input from residents, families, and staff through surveys, dining committees, and focus groups—translating insights into actionable improvements.
Pre-Facility Design Programming
From casual cafés to full-service dining rooms, we consult on renovations and new construction to create flexible, engaging dining spaces.
Regulator Compliance & Food Safety
Using our proprietary CrossCheck℠ Quality Assurance platform, we assess readiness for inspections and ensure adherence to all local, state, and federal dining regulations.
ONGOING PROGRAM MANAGEMENT
How We Support Self-Operated Senior Living Communities by Providing Ongoing Program Management
Self-operated programs thrive with consistent support and strategic insight. IHS serves as a long-term partner—helping communities sustain innovation, reinforce best practices, and continuously elevate the dining experience.
A Resource Partner for Ongoing Program Management
IHS forms multi-year partnerships with self-operated senior living communities to help design, manage, and grow exceptional hospitality programs. We tailor each engagement to your operational goals, cultural priorities, and budget strategy—while supporting full independence.
Our services provide the tools, technologies, and expertise often associated with third-party vendors—without the limitations. This includes support for menu development, automated production systems, procurement strategies, wellness dining programs, resident marketing, and POS technology.
TAILORED SUPPORT
Flexible Partnership Models for Success
IHS offers a range of services across three different models of oversight to our senior living clients in the area of program management for their food and nutrition services program. These services include:
Adviser Model
- Operational Assessment and Roadmap to Operational Excellence
- Annual reviews of goals and community dining vision
- Best practice sharing and trend updates
- Quarterly business reviews
- Initial Development of CrossCheck℠ Quality Assurance assessments
Partner Model
All Adviser Model benefits, plus:
- Quarterly financial reviews and performance tracking
- Revenue growth strategies for catering and retail outlets
- Operational studies focused on high-impact improvement areas
- Procurement and supply chain reviews
- Peer learning sessions with IHS senior living partners
- Ongoing CrossCheck℠ Quality Assurance assessments
Program Manager Model
All Partner Model benefits, plus:
- Full program oversight with site visits and monthly virtual reviews
- Support with annual budget planning and forecasting
- Customized mid-year and end-of-year CrossCheck℠ evaluations
- Oversight of satisfaction surveys and marketing campaigns
- A dedicated IHS support team for long-term continuity
WHY CHOOSE IHS
Senior Living Communities that Self-Operate Dining Programs
• Expert guidance tailored to self-operated senior living communities – We help companies maintain control and independence while optimizing efficiency via defined scope consulting engagements and longer-term operational support strategic and operational oversight.
• A customer-centric approach – Ensuring that food and nutrition services enhance resident and employee experience and engagement.
• Technology-driven strategies – Modernizing dining operations to meet the expectations of today’s residents, visitors, and employees.
• Sustainable and financially responsible solutions – Balancing cost control, quality, and environmental responsibility.
With IHS as your consulting partner, your self-operated food and nutrition program will be optimized for efficiency, employee satisfaction, and long-term partnership.
Partner with IHS for Transformational Hospitality Solutions
Call us at 234 CENTICOR (236 8426) | Email info@ihsimpact.com