OUR TEAM
The Innovative Hospitality Services Team
At IHS, our leadership team includes hospitality strategists, operations consultants, and industry experts with decades of experience.
Matt Mundok
PRINCIPAL
Matt Mundok
Work
I imagine a world where every hospitality experience people receive at work, in a hospital, on a campus, or in a senior living community will positively impact their lives. As President at IHS, I love leading our team, educating and inspiring a diverse group of clients to transform their onsite food and hospitality programs. Since my days at Penn State University, where I earned my Bachelor of Science in hotel, restaurant, and institutional management, on-site food and hospitality has been my entire career focus. As an operator with Marriott Management Services and The Wood Company, I learned what it takes to be an effective operations manager. As VP of Dining & Hospitality Services at MBNA/Bank of America, I developed the leadership skills to manage global food service programs. Since 2006, I have been blessed to be able to lead our team of world-class consultants to impact the onsite hospitality industry.
Life
Life is great! I never take even one day for granted. There is nothing better than spending time traveling the world with my wife, Michele, and our four awesome kids. It brings me great joy to witness my children’s journey from children to thriving young adults, making a positive impact on the world.
I am blessed to have coastal Delaware as my home. I love to spend time on the beach, fishing for striped bass, skiing in the winter and cheering on my beloved Pittsburgh sports team – the Steelers, Penguins, and even the Pirates. Creating delicious homemade pizzas in our backyard with friends and family, and enjoying great craft beer, is always a weekend highlight at the Mundok house. Cheers!
Liz Boone
SENIOR ASSOCIATE
Liz Boone
Work
As a Registered and Licensed Dietitian with a Master of Business Administration in Healthcare, my mission has always been to lead communities toward improved health through innovative food and nutrition strategies. With over 20 years of experience in healthcare food service management, including small and large acute care hospitals, senior living, and psychiatric facilities, I bring a deep understanding of the operational and clinical aspects of nutrition services.
Transitioning into a consulting role, I had the privilege of working with Fortune 500 corporations (e.g., Google, Intuit, Alcon, Kimberly-Clark, Fiat-Chrysler, Walmart, Disney/ABC Studios, Halliburton, Capital One, USAA, Altria), academic institutions, and major health systems (e.g., Baptist Health, University Hospitals of Cleveland, Kettering Health, Henry Ford Health, The Ohio State University Wexner Medical Center, Carle Health, BayCare Health, McLaren Health, and University of Louisville Health). My work helped organizations use food as a powerful tool for recruitment and retention, creating programs that increased satisfaction, improved safety and quality, and reduced costs.
My approach combines continuous improvement with practical, data-driven insights. I specialize in analyzing operational performance and designing tailored action plans that enhance efficiency, reduce costs, and generate revenue while maintaining a strong focus on quality and customer satisfaction.
Now, in my role at IHS, I draw from my diverse background—healthcare, higher education, corporate, and vendor distribution—to support food and nutrition teams in pushing boundaries. Together, we explore innovative ingredients, enhance patient and customer experiences, optimize staffing and technology, and ultimately nourish our communities more effectively and meaningfully.
Life
Outside of work, my husband Dan and I are blessed with twin boys, Parker and Mason. We share a love for worldwide travel, experimenting with new recipes, especially BBQ, hunting for unique bourbons and wines, and exploring on our electric bikes. As proud Cleveland sports fans, we cheer on the Browns, Cavaliers, and Guardians whenever we can. Most days, you’ll find us relaxing with family and friends on our back deck in Akron, Ohio, enjoying good company alongside our beloved dogs.
Ron Hagen
SENIOR ASSOCIATE
Ron Hagen
Work
With a Bachelor of Science in Hotel, Restaurant, and Institutional Management from Penn State University and over 15 years of leadership experience in the food & beverage industry, I now focus on consulting and guiding clients toward innovative, high-impact solutions. My background includes managing a wide range of operations—from stand-alone restaurants and banquet services to hotel, contract dining, and healthcare food service programs. A significant portion of my career has been dedicated to overseeing food service accounts for major financial institutions like JP Morgan, Goldman Sachs, and Capital One. At IHS, one of my main focus areas has been consulting for healthcare organizations to improve patient dining and retail operations. Additionally, I’ve supported finance projects as well as led master planning initiatives. In each engagement, I lead with a consultative approach—driving innovation, challenging the status quo, and helping clients elevate their food service strategies. I’m passionate about sharing my industry expertise and collaborating with clients to create meaningful, future-forward dining experiences.
Life
I am a native of Puerto Rico and now reside in Dallas, Texas with my wife Sarah and my two daughters. A great part of my life revolves around being outdoors. In my free time, I love cycling and backpacking. The family and I love traveling, whether it be the mountains in Colorado or the beautiful beaches of Costa Rica. As an avid photographer, I love documenting all our travels. While not adventuring, I love to beat the Texas heat poolside with my family.
Bob Wolkom
SENIOR ASSOCIATE
Bob Wolkom
Work
As a hospitality industry veteran, I have the unique opportunity to share my practical knowledge with our clients in my current role with IHS. This is extremely gratifying. Over my long career in the industry, being responsible for global and regional programs, I have had the distinct pleasure of collaborating with some of the finest professionals in the industry who share a common passion for food. At IHS, I work closely with clients who share a commitment to enhance the program they deliver to their colleagues and guests, while creating trusting and sustainable partnerships with their providers. As a Senior Associate with the IHS team for over ten years, I have managed projects of all types, sizes and levels of complexity within the business and industry, non-commercial sector and the higher education sector. I am a long-time active member of Society for Hospitality and Food Service Management (SHFM), and was the first recipient of the President’s Mentorship Award in 2022. One of the great benefits of my job is the opportunity to learn every day. I feel right at home and enjoy working in the field with clients in their corporate or campus settings. For me, this is the ultimate work experience.
Life
I am a lifelong resident of the Jersey Shore. I completed my bachelor’s degree in business administration and hospitality management at the University of Southern New Hampshire. I enjoy boating and fishing with family and friends. My amazing wife of over 40 years, Kathy, and I have two terrific daughters, Kaitlin and Heather, two granddaughters, Avery and Madelyn, one grandson, Allston and two wonderful sons-in-law. My wife and daughters are all educators. I love to travel and explore new destinations. One of the benefits of my career in the pharmaceutical industry was traveling to many locations within Europe, and North and South America. Closer to home, our family loves the Florida Keys, which is our home away from home. Spending holidays there over the years with our growing family is a tremendous joy for all of us. In my spare time I have given back to my community as a volunteer firefighter for more than 35 years.
Laura Lozano
SENIOR ASSOCIATE
Laura Lozano
Work
My career as an onsite dining professional has culminated with joining Innovative Hospitality Solutions the year before Covid upended everything. Working with our various clients has been a fantastic opportunity as I am a life-long learner, intensely curious, and enjoy learning, helping, and growing the onsite businesses to create exceptional guest experiences. The ability to tour North America and travel as part of the job is just icing on the cake.
I began my career at Motorola Food Works, at the time the largest self-operating dining provider in the United States. I became the global client liaison for Dell Inc. and was then recruited by Nike to become the Director of Integrated Workplace Services, overseeing global locations and working with food service vendors in South America, Europe, and Asia.
In 2010, I was honored to be awarded the International Food Manufacturers Association (IFMA) Silver Plate Award for Business and Industry Dining. I was recognized for food service excellence in operations. I maintain and nurture close ties to our wonderful industry through the Society for Food Service & Hospitality Management (SHFM) and through the International Food Service Manufacturers Association (IFMA).
I had the honor to be the 2020 Hennessy/United States Air Force traveler for SHFM and the National Restaurant Association Education Foundation in 2020. I have a master’s degree in human nutrition from the University of Bridgeport, and a degree in food science and nutrition from Texas A&M University. I volunteer my time with the Texas A&M Former Students Hispanic Network, advocating for first-generation college students.
Life
I was born and raised a Texan, and fortunately, my work life has afforded me extensive travel throughout the U.S. and around the world. What I am truly grateful for the most is the knowledge that our children have turned out to be good people; we have four beautiful
daughters, and two fun and inspiring grandchildren who are the light of our lives. We love them to the moon and back.
We take every opportunity to travel and see the world. When we’re home, we enjoy cooking, baking, and entertaining. We are grateful for our blended tapestries of family and life-long friends who are family to us. We enjoy biking the trails – anywhere and everywhere.
Kim Peterson
ASSOCIATE
Kim Peterson
Work
After earning my Bachelor of Science degree in Accounting from the University of Delaware, my accounting career began at Deloitte in northern New Jersey as an auditor. I soon made the transition into corporate accounting, holding accounting management positions at Bed Bath and Beyond Headquarters in Union, NJ and at Forrester Research in Cambridge, MA. I joined the IHS team in 2014, growing into my current role as Senior Administrator.
Life
Born and raised in a small town in southern Delaware, I loved the idea of living near a big city after graduating college. But after living near New York City and then in downtown Boston for several years, we moved back to a small coastal town in Delaware. We love our life here, but we also love to travel whenever we have any free time. However, free time is hard to come by currently, with four children involved in several school sports, as well as on travel/competition teams for various sports and dance. When we are not at a sports field or dance studio, we can be found on one of our favorite local Delaware beaches, enjoying a meal at one of our favorite local restaurants, or relaxing at home together with our beloved Cavapoo, Gracie.
Independent Consultants
We are partnered with the best independent consultants to complement our core team.
Helene Gruber
CONSULTANT
Helene Gruber
Helene is an experienced Dietitian with more than 35 years in healthcare management, specializing in exceptional patient experience and food
Ed Morano
CONSULTANT
Ed Morano
Ed specializes in operational, financial and facility planning consulting in the Healthcare and College & University verticals.
Mike Salzer
CONSULTANT
Mike Salzer
Mike has 35 years of experience in Healthcare, specializing in RFPs, Financial/Quality Assessments, and Vendor Contract Negotiations.
Let’s Build Something Exceptional
Call us at 234 CENTICOR (236 8426) | Email info@ihsimpact.com