FOR CLIENTS WHO SELF-OPERATE
Empowering Corporations to Manage On-site Food and Hospitality Services Independently
At Innovative Hospitality Solutions (IHS), we understand that many companies choose to self-operate their dining and hospitality programs to maintain control, align with brand values, and enhance employee engagement. While this model offers flexibility and cultural alignment, it also benefits from strategic oversight and expert support.
IHS partners with internal corporate teams to provide consulting and program management services that help maximize efficiency, elevate service quality, improve employee satisfaction, and drive financial sustainability—without the need for a third-party contract management company.
HOW WE SUPPORT CORPORATIONS WHO SELF OPERATE
Food & Hospitality Services by Leading Strategic Consulting Projects
Since 2006, Innovative Hospitality Solutions (IHS) has developed a suite of consulting services tailored to help corporations elevate their in-house food and hospitality programs. These services are delivered through clearly defined engagements, focused on operational excellence, employee satisfaction, and financial performance.
Operational Assessment
IHS begins by understanding your vision for workplace dining, identifying strengths, and uncovering areas of concern. We assess the current state of service, team performance, and employee engagement, then benchmark against best practices to provide actionable recommendations that align with your business goals.
Strategic Planning
IHS collaborates with your internal stakeholders to define long-term goals and build a strategic roadmap tailored to your company’s workforce needs, culture, and financial targets. The result is a practical, achievable, and results-focused plan designed to evolve with your organization.
Financial Assessments
Our consultants conduct a deep dive into program finances—reviewing key performance indicators, labor and food costs, waste, procurement practices, and retail revenue streams. We identify opportunities for cost control, margin improvement, and stronger financial accountability.
Culinary Assessments & Menu Design
We evaluate residential and retail menu offerings, culinary execution, and food quality to ensure they align with employee preferences, wellness initiatives, and brand experience. Recommendations may include enhancements to menu diversity, presentation, or production methods.
Procurement & Supply Chain Assessment & Optimization
IHS assesses your current purchasing practices, supplier relationships, and inventory systems to uncover opportunities for savings, product quality improvement, and contract optimization.
Workforce Engagement
Our team evaluates staffing models, scheduling, performance management, training, and engagement to improve efficiency, retention, and service delivery within your food and hospitality operation.
Voice of the Customer
We capture feedback from your workforce through surveys, focus groups, and real-time intercepts—summarizing insights into a clear set of data-driven recommendations designed to improve experience, satisfaction, and participation.
Pre-Facility Design Programming
IHS provides guidance for new builds and renovations, including kitchen layouts, café and retail design, and back-of-house flow—to ensure both operational efficiency and a welcoming employee environment.
Quality Assurance
CrossCheck℠ is a customizable proprietary web-based quality assurance platform, used to measure operational performance across food safety, service quality, marketing, retail execution, and more. Onsite assessments are conducted by trained professionals, with all findings tracked through a digital dashboard to support continuous improvement.
HOW WE SUPPORT
Self-Operated Corporations by Providing Ongoing Program Management
When a corporation self-operates its food and hospitality program, there’s often a belief that staying current and innovative can be done entirely in-house. But even the most well-run programs benefit from outside perspective and strategic guidance. That’s where IHS comes in.
As your long-term strategic partner, IHS supports self-operated companies in driving innovation, operational efficiency, and continuous improvement—without the need to engage a third-party contract management firm.
We collaborate with your team to design, build, and implement customized, employee-centered dining and hospitality solutions aligned with your operational goals, workplace culture, and financial strategy.
A Resource Partner for Ongoing Program Management
IHS partners with self-operated corporations on a long-term basis to design, build, and implement customized, stakeholder-focused dining solutions. Each engagement is tailored to align with your operational goals and financial strategy—enhancing the value of your in-house dining program.
Our commitment is to provide self-operated corporate clients with access to the tools, resources, and technologies typically associated with an outsourced contract management company—while allowing you to retain full control. This includes support for employee dining and catering menu design, fully automated production systems, robust procurement strategies focused on spend optimization, marketing and concept development, dining promotions, and integration of POS technologies for retail environments.
TAILORED SUPPORT
Flexible Partnership Models for Success
We offer three distinct models of ongoing support to help you manage and grow your dining program with confidence:
Adviser Model
- Initial operational assessment to develop a customized Roadmap to Operational Excellence
- Annual program review to track progress against goals
- Best practice and market insight sessions to foster innovation
- Quarterly business reviews with dining and leadership teams
- Initial deployment of CrossCheck℠ Quality Assurance to establish baseline performance
Partner Model
Includes all Adviser Model services, plus:
- Quarterly financial performance analysis and reporting
- Strategic planning for revenue growth and participation
- Operational studies to identify efficiencies and service improvements
- Annual procurement and supply chain review
- Virtual roundtables and best-practice sharing with IHS industry experts
- Scheduled CrossCheck℠ Quality Assurance assessments for ongoing quality tracking
Program Manager Model
Includes all Partner Model services, plus:
- Direct oversight of your in-house food service team with regular site visits and monthly virtual check-ins
- Monthly financial variance analysis and budget performance tracking
- Annual support with foodservice budget development
- Mid-year and year-end customized CrossCheck℠ Quality Assurance assessments
- Evaluation of marketing efforts and employee satisfaction
- Dedicated IHS team assigned for consistency and long-term partnership
WHY CHOOSE IHS
Self-Operated Corporate Dining
• We respect your independence. IHS enhances your self-operated model without compromising internal control or culture.
• We act as a strategic partner, not a vendor. Our role is to empower your internal teams—not replace them.
• We deliver measurable impact. From financial performance to employee satisfaction, our insights drive real results.
• We bring industry expertise. With nearly two decades of experience, we understand the evolving demands of corporate dining.
• We offer the tools of a contract management company—without the contract. You get the infrastructure, support, and innovation without the loss of autonomy.
With IHS as your consulting partner, your self-operated dining program will be optimized for efficiency, employee satisfaction, and long-term success.
Partner with IHS for Transformational Hospitality Solutions
Call us at 234 CENTICOR (236 8426) | Email info@ihsimpact.com