At IHS, we believe in Continuous Improvement in both the onsite hospitality services we support and the client/consultant relationships we nurture. The IHS team feels that there’s no better way to improve our client satisfaction across the board than to ask our clients directly. So that’s what we did.

And we were delighted by the response. Dozens of our active clients took the time to take our Client Engagement Survey, rate IHS on several criteria, and offer suggestions to improve our client relationships and deliverables. The results were encouraging up and down the survey, with 92% of clients either satisfied or very satisfied with the value they received from their experience. And the comments and suggestions were useful for fine-tuning several aspects of our services that might have been unintentionally overlooked.

“The Client Engagement Survey confirmed that we are staying true to our mission and that our commitment to a high level of customer service is paying off,” says Matt Mundok, Principal and Managing Director of IHS. “Our agility and our focus on best practices in the onsite food and hospitality industry allow us to educate and inspire our clients on every project.”

We take all feedback seriously, and IHS is moving forward with strategic initiatives that will drive continuous improvement. Many thanks again to all who participated in the Client Engagement Survey, and we’re looking forward to exceeding your expectations in the years ahead.