FOR CLIENTS WHO OUTSOURCE
Maximizing Value and Performance in Outsourced Corporate Food and Hospitality
At Innovative Hospitality Solutions (IHS), we understand that dining and hospitality play a critical role in employee satisfaction, workplace culture, and brand experience. When corporations outsource food and hospitality services, having an independent partner can help ensure alignment with organizational goals, contract compliance, and support continuous improvement.
IHS serves as an objective advocate—helping organizations maximize provider performance, optimize financial outcomes, and elevate the workplace dining experience. We never contract with food service providers, ensuring our only focus is the success of our clients.
IHS is an independent advocate for corporations, helping them maximize outsourced operator performance, optimize financial outcomes, and enhance employee dining experiences. We never contract directly with a contract management company allowing us to remain objective in all of the work that we do on behalf of our clients.
HOW WE SUPPORT CORPORATIONS THAT OUTSOURCE
Outsourced Corporate Food and Hospitality Services
Since 2006, Innovative Hospitality Solutions (IHS) has developed a suite of strategic consulting services to help corporations optimize their outsourced food and hospitality programs. These services are delivered through, clearly defined engagements—each designed to improve vendor performance, align service delivery with corporate goals, and drive measurable outcomes.
Operational Assessments
Selecting and managing a hospitality partner can be complex—but when done well, it unlocks operational excellence. IHS helps you define your vision for the dining and hospitality experience, assess current vendor performance, and identify key gaps. The results of our operational assessment often serve as the foundation for a more strategic RFP process.
Request for Proposal
A well-structured RFP should reflect your vision while creating consistency across financial proposals for easy comparison. IHS handles the full process—from RFP design and issuance to proposal evaluation, clarification with bidders, and contract terms and conditions for leadership review.
Contract Negotiations
Providers often push for clarity around payments—while leaving operational expectations vague. IHS advocates on your behalf to ensure that final contracts include clear, binding commitments. We transform outsourced company proposals into enforceable obligations that drive accountability and performance.
For corporations already working with a dining or hospitality provider, IHS is often brought in to address underperformance, ensure contract compliance, and realign services with organizational goals. Engagements of this nature frequently include the following services:
Operational Assessment
We begin by clarifying your expectations for the program, identifying what’s working well, and surfacing key areas of concern. From there, we conduct a thorough review of your current contract and assess your provider’s performance against its stated commitments. This includes identifying gaps between your program vision, contractual obligations, and actual delivery—supported by a full financial performance review.
Contract Review / Renegotiation
Based on the findings of the operational assessment, IHS will work with your current provider to revise the outsourcing agreement. We ensure the contract clearly defines operational and financial requirements while establishing enforceable standards of accountability across all key performance areas.
The following services may be included in the above activities or may be delivered separately to address specific identified operational needs:
Strategic Planning
IHS works with your internal team—and with your outsourced provider when appropriate—to clearly define organizational goals and create a practical roadmap for success. Each plan is customized to reflect your financial realities, operational environment, and long-term business strategy, ensuring it is achievable, results-oriented, and sustainable.
Financial Assessments
Our consultants conduct a detailed financial review, analyzing key performance indicators (KPIs), meal and amenity costs, waste, labor utilization, supply chain strategy, and retail revenue performance. We identify opportunities to reduce spend, optimize resources, and strengthen vendor accountability in financial reporting.
Voice of the Customer
Capturing stakeholder feedback is critical in the corporate dining environment, where employees, leadership, and service recipients all have unique expectations. IHS gathers insights through online surveys, focus groups, and intercept surveys—engaging employees, catering clients, retail customers, and administrative leaders. We consolidate findings into clear, actionable recommendations that improve satisfaction across all touchpoints.
Pre-Facility Design Programming
IHS provides expert input on the design of new foodservice facilities and renovations. We consult on space planning for kitchens, cafés, dining rooms, and retail to promote operational efficiency, enhance user experience, and ensure flexibility for future innovations and workforce needs.
Quality Assurance
CrossCheck℠ Quality Assurance is a customizable proprietary, web-based quality assurance tool used to measure vendor performance across key operational areas—ranging from food and physical safety to marketing, retail execution, contract compliance, technology, and nutrition services. Onsite assessments are conducted by trained professionals, with all findings captured in a digital platform that tracks remediation efforts and continuous improvement.
ONGOING PROGRAM MANAGEMENT
How We Support Corporations by Providing Ongoing Program Management
When a corporation outsources its dining services, there’s often a belief that the need for ongoing management ends with the contract. In reality, that’s rarely the case. Time and again, we see providers fall short of the commitments outlined in their proposals. Even the best-performing partners require oversight, accountability, and strategic coaching.
That’s where IHS comes in. As your dedicated dining services partner, we ensure that commitments made during the RFP process are fully realized—and sustained—throughout daily operations. We drive continuous innovation and establish clear accountability, so your outsourced program delivers on its promise.
IHS offers a comprehensive suite of services through three levels of oversight, designed to help corporate clients monitor vendor performance, enforce contractual obligations, and align operations with business goals.
Adviser Model
- Initial operational assessment to establish a tailored Roadmap to Operational Excellence
- Annual review of performance against key program goals and contractual expectations
- Annual presentation of best practices and industry insights to promote innovation
- Quarterly business reviews with your leadership team and dining provider to support accountability
- Initial deployment of CrossCheck℠ Quality Assurance assessment conducted across applicable sites to establish baseline performance
Partner Model
Includes all Adviser Model services, plus:
- Quarterly financial reviews with analysis against budget and operational benchmarks
- Revenue optimization strategy development and implementation
- Operational studies in key areas aligned to your Roadmap to Operational Excellence
- Annual procurement and supply chain assessments to identify cost-saving opportunities
- Virtual best-practice roundtables with IHS corporate hospitality experts
- Ongoing CrossCheck℠ Quality Assurance assessments conducted at scheduled intervals
Program Manager Model
Includes all Partner Model services, plus:
- Comprehensive program oversight, including regular on-site surveys and monthly virtual reviews
- Monthly financial performance tracking with variance analysis and corrective action planning
- Full support in developing and managing the annual hospitality services budget
- Customized mid-year and year-end CrossCheck℠ Quality Assurance assessments for deeper accountability
- Marketing plan evaluations and customer satisfaction survey implementation
- A dedicated IHS program management team to ensure consistency, responsiveness, and long-term sustainable results
WHY CHOOSE IHS
Outsourced Corporate Dining
• We understand your priorities– As an independent advocate, we represent your interests—not your vendor’s.
• We make contracts work– We translate RFP promises into measurable outcomes with clear accountability.
• We drive continuous improvement– Our approach ensures your outsourced dining program evolves with your business.
• We bring deep corporate expertise– With nearly two decades of experience, we understand the expectations of modern workplaces.
• We deliver operational and financial value– From performance tracking to spend optimization, our solutions are built for measurable impact.
Let us help transform your outsourced dining and hospitality program into a competitive advantage for your workplace.
Partner with IHS for Transformational Hospitality Solutions
Call us at 234 CENTICOR (236 8426) | Email info@ihsimpact.com