Quality Assurance

CrossCheck℠: Industry-Leading Quality Assurance & Compliance 

A Data-Driven Approach to Performance & Accountability

CrossCheck℠ is a customizable, technology-driven quality assurance platform designed to help organizations monitor performance, validate contract compliance, and enhance guest experiences.

• Real-Time Performance Tracking – Identify gaps, inefficiencies, and opportunities for improvement with data-backed insights.

• Contract Compliance & Service Validation – Ensure vendors meet contractual obligations and service-level agreements.

• Operational & Regulatory Compliance – Maintain adherence to industry regulations, food safety standards, and workplace protocols.

• Actionable Insights & Continuous Improvement – Implement real-time corrective actions to optimize operations and service quality.

With CrossCheck℠, organizations gain unmatched visibility into their operations, allowing for proactive adjustments, performance benchmarking, and long-term success.

Comprehensive Quality Assurance Assessments 

Ensuring High Standards Across All Operations

Our quality assurance framework goes beyond compliance audits—we implement continuous assessment models that track, measure, and enhance service consistency, guest satisfaction, and operational performance.

• Onsite Operational Assessments – Evaluate food safety, service quality, and operational efficiency.

• Performance Benchmarking – Compare operational outcomes against industry best practices.

• Corrective Action Planning – Provide customized recommendations to address areas of improvement.

• Ongoing Performance Tracking – Implement continuous monitoring strategies to ensure long-term success.

By leveraging real-time data and expert evaluations, IHS ensures continuous service excellence across hospitality programs.

Contract Compliance & Operational Integrity 

Ensuring Vendor & Service Provider Accountability

Maintaining contract compliance is critical to protecting your organization’s financial and operational success. IHS ensures that outsourced hospitality partners meet their contractual, financial, and service-level commitments.

• Comprehensive Vendor & Contract Reviews – Ensure alignment with financial, regulatory, and operational standards.

• Variance & Risk Assessments – Identify contract performance gaps and develop corrective action plans.

• Service-Level Agreement (SLA) Compliance – Hold vendors accountable for quality, efficiency, and guest satisfaction metrics.

• Financial & Operational Integrity Reviews – Safeguard business goals while optimizing performance.

By aligning vendor performance with strategic objectives, IHS ensures accountability, transparency, and service excellence.

Performance Evaluation & Continuous Improvement 

Driving Measurable Success with Data-Driven Insights

At IHS, we believe that what gets measured, gets improved. Our performance evaluation services use real-time data, key performance indicators (KPIs), and industry benchmarks to drive continuous operational enhancements.

• Food Safety & Sanitation Monitoring – Ensure regulatory adherence and best practices.

• Guest Satisfaction Tracking – Utilize real-time feedback and guest experience analytics to improve service.

• Operational Efficiency Reports – Monitor financial impact, productivity, and workflow optimizations.

• Strategic Action Planning – Identify opportunities for long-term growth and efficiency gains.

With IHS, organizations gain the tools needed to ensure sustained service excellence and guest satisfaction.

Real-Time Insights & Accountability Coaching 

Empowering Teams with the Right Tools for Success 

IHS doesn’t just assess performance—we help organizations build a culture of accountability and operational excellence. Through real-time analytics and coaching, we empower teams to make data-driven improvements.

• Instant Performance Dashboards – Gain real-time visibility into operational outcomes.

• Accountability Training & Coaching – Provide teams with actionable insights to drive continuous improvement.

• Custom Reporting & Compliance Tracking – Monitor compliance trends and optimize corrective action plans.

• Ongoing Support & Strategic

• Recommendations – Ensure long-term performance sustainability.

With IHS coaching and real-time insights, organizations can proactively enhance operations and maintain high-quality service standards.